Ticketing

一、How to buy

1、Ticket hotline: Call 400 921 5686 or 2319 6057 to make a reservation. Tickets must be paid for and collected at the box office of the Shanghai Children's Art Theatre within three days of bookings. Tickets not collected within three days will be cancelled. ;

2、Online Booking: Select and pay for your event via our official Taobao site. (http://shop112483464.taobao.com/?spm=2013.1.1000126.d21.mhkQgY). Tickets can be delivered or collected directly from the box office;

3、Counter Sales: Purchase directly from the box office during business hours;

4、For information about charity tickets, please follow our official Weibo and WeChat accounts. 。

二、Ticketing notices

Please note: Tickets are non-refundable and cannot be exchanged. Thanks for your understanding.

1.Registration: By completing the registration information, you agree to the Shanghai Children's Art Theatre booking process, as well as possible future changes or supplements. Please fill in the form accurately, as Shanghai Children's Art Theatre reserves right to verify your information and may disqualify accounts with false information. If your details change, please update your account.

2.Booking: Please carefully select the performance, time, price and amount of tickets, and fill in your contact details accurately. Any losses related to the submission of inaccurate or inadequate information, or a failure to collect tickets, are the responsibility of the purchaser. Online booking closes three days in advance of each performance.

3.Payment: Our official Taobao site accepts online payments only. Tickets can be collected directly from the box office or delivered to your address. If you have purchase tickets to multiple performances, your orders will be combined after payment.

4.Ticket collection: To collect tickets, bring your document number and identification consistent with your registered information. If collecting tickets on the day of the event, please leave extra time for the collection process.

三、Delivery

1、Cash payment: Delivery will be arranged within one to two working days between 10am-5:30pm. Holidays may require additional time.

2、Online payment: Delivery will be arranged within one to two working days between 10am-5:30pm. Holidays may require additional time.

3.Delivery service is available up to three days before the performance. Tickets ordered within three days of the performance must be collected directly from the box office.

四、Refunds

In case of a refund, the organizers will make refunds through normal channels. Refunds do not include delivery charges or any other losses caused by the cancellation. Please keep your tickets and documentation in case of a refund.

五、Ticketing notices

1、All tickets are non-refundable and non-exchangeable. Tickets that are lost or damaged are not eligible for refunds.

2、The online booking system does not support discounted tickets. Retired cadres and active duty soldiers (with official documentation) are eligible for half-price tickets, which may be purchased directly from the box office. Please bring your identification when collecting tickets and attending events.

3、Children are required to have a full price ticket for admission.

4、Members of Shanghai Children's Art Theatre: to accumulate membership points, please present your membership card when paying for tickets.

5、Personal information is strictly confidential and not shared with any third-party. In the case of a third-party service provider requiring access to this information, we will solicit the permission of the registered individual (unless otherwise specified by law).

6、Altered or damaged tickets are not eligible for admission.

7、If arriving after the performance has started, a staff member will guide to your seat during an appropriate intermission.

8、Audience members who violate the Theatre's rules will be asked to leave, without refund.

9、Mobile phones and other electronic equipment must be switched off or turned to silent after entrance.

10、Photography (including flash photography), filming and recording are prohibited without express permission.

11、Food, sugared beverages and cigarettes are not allowed in the theatre.

12、Flammable and explosive goods are prohibited.

13、Shanghai Children's Art Theatre reserves the right of final interpretation.